FAQs

Fresh and made to order, we create deliciously soft and chewy mochi rice cakes that look as good as they taste.

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Made To Order
Delivered Fresh
Vegetarian & Halal
Diary & Gluten Free Options

FAQs

Do you offer a delivery service?

Yes, we deliver across the UK. As we are located within London we are also able to provide a quicker delivery service and possibly shorter notice times for orders.

How long does delivery take?

Once you place your order, we will email you within 24 hours to let you know what date the delivery will be with you (check your spam folder).
Standard shipping – Normally around 7 working days
Express Shipping – 2 – 4 working days
If the delivery date given is not suitable just simply reply back with a date which works for you. All deliveries are done on a next day service to ensure freshness.

Can we ask for delivery for a certain date?

Yes. If you would like the delivery for a certain date just mention it to us in the notes section when you checkout. We will then try our best to get them delivered to you on your chosen date. If we can not meet your chosen date we will email you within 24 hours. Its always best to order in advance as we can only make a certain amount each day.

What happens if I miss my delivery?

It’s always best to make sure someone is available to receive the mochi at home. However, if you are not home we do ask you to follow the instructions you receive in the morning of your delivery via text & email and kindly ask DPD to leave your parcel in a safe place.
If you miss the delivery then DPD will deliver on the next working day but we cant ensure they will be as fresh as on the original day of delivery.

Can I change my order after I've placed it?

It’s possible. The sooner you let us know the better. Email us at info@ainomochi.com and we’ll see what we can do.

Do you offer a weekend delivery service?

Yes we do, though there will be an additional fee of £5 payable via bank transfer.

What does standard shipping mean?

Standard shipping means when we next have availability. This is normally within a week but you will get an email confirming delivery date within 24 hours of placing the order. This shipping service should be selected if you are not in a hurry to receive the mochi.
As all our mochi is hand made we can only make a certain amount of mochi a day.

If i want my Mochi on a certain date how many days in advance should i order?

The more notice the better so we can ensure you get the date you requested.

How long does the mochi last?

Fresh is best! However, our mochis can be enjoyed within 2-3 days from the day you receive the Mochi. Keep them in a cool dry place.
You can always freeze the mochi on the day of arrival to pro long the shelf life.

Are your mochis vegetarian and Halal?

Of course! All our mochis are vegetarian and Halal friendly.

Do you have vegan flavours?

Yes we do!
Vegan Chocolate
Vegan Matcha
Azuki
Toasted Sesame

Are your mochis gluten free?

Mochi rice is naturally gluten free. However, some of our fillings are not. Best check the allergy info for each mochi flavour.

How can we make the mochi last longer?

If you feel you cant consume the mochi within 2 – 3 days, simply freeze the mochi on arrival. You can defrost them in your own time and at your own mochi eating pace. They normally take around 30 mins to defrost. Once you defrost we do not recommend you freeze them again.

How does your subscription service work?

When you subscribe you save. Sign up and receive your first box within 2 – 4 working days. Then simply log in to your account every month and select your flavours for the next box by the 19th of each month.
Example below:
Sign up on the 15th of April – Receive your first box by 20th April.
Before 19th of May select your flavours for your May box. The May box will come out to you at the end of the May. You will get an email of an exact date.
The same process rolls over every month.

What our customers say

Join the others who are loving our mochi subscription service

Rachel

Love every bit of my subscription service. I can change the flavours to what i’m craving on that particular month. Also a good way to try the monthly specials.

Roman

Honestly, these mochis are what I look forward to every month after payday. Honestly so good

Sandy

The subscription service is very user friendly. I can select my flavours up to a certain date & I can have different flavours every month.

Mariam

Was gifted a box for the first time. It was pretty clear I was addicted and since then I have subscribed. Works out better in the long run

Richard Hu

The mochis are of such great quality, each box I receive is always better than the previous. The effort and imagination gone in each mochi is very visible.

Aahil

With such a wide selection of flavours, subscribing just felt like the right thing to do. I get to sample all the flavours and its hassle free. Win win situation. Cant wait for my next box.

Made to order

Addicted to our mochi? Get a box delivered direct to your doorstep every month. Subscribe now to see how you could save on your mochi obsession.

New flavours

Keep a look out as our mochi makers are always hard at work creating new flavours for you to enjoy.

Vegetarian & Halal

All of our mochi are vegetarian friendly and halal. It just means everyone can enjoy them

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