FAQs
Fresh and made to order, we create deliciously soft and chewy mochi rice cakes that look as good as they taste.
- Made to Order in UK
- Preservative Free
- Vegetarian & Halal
- Dairy & Gluten Free
- DELIVERY
- ORDERING
- INGREDIENTS & ALLERGENS
- GIFTS
- CORPORATE AND EVENTS
Our mochis are delivered either by our courier partner or a member of the team across the UK. As we are located within London, often we are able to provide a quicker delivery service for London and surrounding areas.
Once you’ve placed your order; we’ll endeavour to get back to you within 24 hours with your delivery information. Please make sure you check your junk folder.
We currently have two delivery options which you can select at checkout:
Standard Shipping – Between 2-4 working days
Express Shipping – Between 1-2 working days
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Yes! If you require the mochis to be sent on a specific day, simply mention your preferred delivery date in the comments section at checkout. We will then work to get them delivered on this chosen day. However, if we cannot meet this delivery date, we will organise delivery on a date as close to yours as possible.
If for any reason the delivery date selected is not suitable for you; please let us know within 24 hours of receiving your delivery information and we will get this changed to an alternative delivery date.
We know you love them but unfortunately, we do not currently offer shipping internationally. Keep an eye out for it in the future.
We always highly recommend that there is someone to receive delivery. However, we know this is not always possible. On the day of delivery, simply follow the courier delivery instructions and select for the parcel to be left in a safe place.
If you miss our delivery, the courier will then try to deliver the package on the next working day or dropped off to your local pick-up shop. However, Ai No Mochi cannot guarantee the quality of the product if not delivered on the actual delivery date.
All mochis will arrive frozen in insulated temperature-controlled packaging to ensure our mochis arrive fresh to your door. Please ensure that you open the parcel as soon as it arrives or asap and follow the storage guidelines.
Sometimes we get carried away and order mochis without thinking. So, we do offer cancellation within an hour of placing your order. However, this will incur a £9.99 cancellation fee which will be deducted from your refund. After the first hour no cancellations will be accepted.
Yes! You have an hour after we’ve received your order to make any changes to flavour choice, delivery details, gift messages etc. Please contact our e-mail info@ainomochi.com with these changes and we will endeavour to make it happen.
We love to make bespoke orders for those special occasions. We can customise mochi to theme/colour and flavours that suit you. Get in touch at info@ainomochi.com to see how we can help you.
All our mochis are made to order, put into a blast freezer and then packed and delivered in frozen temperature-controlled packaging. Please be advised to open delivery as soon as it arrives and mochis should be stored frozen. More detailed storage instructions will be included with your delivery.
Mochis last up to 6 months stored frozen. Once mochis are defrosted they can be kept chilled for up to 5 days.
On this rare occasion please drop us an e-mail at info@ainomochi.com with details and the state of your delivery and someone will get back to you within 2 working days.
All our mochis are vegetarian friendly.
We do not have a halal certification however; all our ingredients are halal friendly. Ingredients are listed on our product pages.
Yes. We have gluten free and vegan options. Please check our product pages for more information on our flavours.
Not all of our mochis contain nuts however; certain flavours we produce do. Please check ingredients and allergens for more information.
As we are a gifting service, we do not include invoices in any of our deliveries. You can include gift wrapping and messaging with your order to let the recipient know who the gift is from.
Yes. Gift wrapping and gift notes are a great way to add a personal touch to your gift. Add this to your order when selecting your chosen gift box.
If it’s a bespoke order, please get in touch at info@ainomochi.com. If its one of our standard online boxes, please order via the website and mention at checkout the delivery date and what time you need them for.
We’d love to be at your event. The team can offer their service anywhere in the UK. For more info get in touch at info@ainomochi.com.
Of course, you can! Whether it be a new flavour, mochi characters, colour or branding, we can personalise mochi to suit your day/event.